I'm a big ball of stress today, as my previous posts pretty much show. I am, in fact, on a hair trigger, and it's not lack of caffiene or food or low blood sugar. It may well be hormones, but I can't trust my calendar.
Someone called the office this morning, and asked for agent A, and was given to agent B, so that agent B showed the client an apartment to rent. And there is another broker involved who thinks that it's going to be a cobroke situation, but we *don't* cobroke rentals.
And somehow, it felt like they were accusing me of starting the whole confusion. No. If a caller asks for a specific agent, and the agent isn't present, the caller gets sent to voice mail, or I take a paper message or I give them the agent's cellphone number, because that's how they earn their living and how the office makes money, and it's not *fair* to do anything else.
But I wasn't there. It was before I came in this morning. And I do believe the woman who did answer the phone - that the client never asked for anyone.
It's all very confusing and I was pounding my fist and near tears at the implication that I didn't know what I was doing. Bad enough that, with the website down until tomorrow, I can't even do my main job.
Okay, I pounded it once. :)
I'd just love to call today a do-over.