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Mama Deb
mamadeb
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Mama Deb [userpic]
General Whinging

I am not happy at the moment.



I have a pounding headache that seems in equal part bad sleep, the new glasses (I'm adjusting, but sometimes it's still not great), some hunger and the bitchy new agent.

I have a container of mixed nuts so I'm not starving or anything, and the rest of lunch is a cup o'ramen anyway. But I'm alone in the office, so I don't get any time *off*. I mean, I start two weeks off tomorrow, so it's not desperate, but *I* am.

And bitchy agent...We still have signs on buildings that are in contract and therefore unavailable. People call in about them, and office policy is for the receptionist (me) not to give them any information but rather to take their names and numbers and give that to an agent ("assigning" them.) The agent then calls them back and maybe finds a way to make a sale anyway. Or not.

I give bitchy agent an "up" - a customer - for one of those properties. And she says, off-handedly, "That's not available, so I won't call them back."

When agents do that, the customers tend to call back. And back and back. And complain loudly to the person on the other side of the phone (me) that the office is being unprofessional and that they won't use us again. And I make promises and apologies.

So I asked her to please call back, and she responds, "*Debra*." Like I was a child, and didn't know what I was doing and it wasn't my business. And she's defended = "She's a professional and she knows how to do this. And she's an independent contractor." Except that not calling back will affect the entire office. And I'm *not* an independent contractor.

I swear I was fighting back tears. Which is probably an overreaction, but there it is.

And if she was joking, as another agent suggested - still not very professional.

Comments
Grrr.

It's very disturbing to be condescended to at work, especially by someone who's newer at the workplace. I would think, were she not the bitchy person she is, that the new guy would listen to the one who knows how the office works, how the customers work, and that she'd do the job she's supposed to do. You'd think she'd want a new client, after all.

Indeed, not professional. It's never a good idea to tick off or offend the receptionist. Who knows if she'll get any new clients recommended her way.

Re: Grrr.

Yeah, my tendency would be to smile, maybe call the person back on the sly and apologize -- and not funnel any more tidbits to that person, if at all possible. I'm glad you're getting time off soon!

Re: Grrr.

Unfortunately, the way this office works, I can't do that. I'm just glad to be gone for a couple of weeks.

I used to work in an office with a bunch of men who loved to call a bunch of people, then run out the door. We'd get calls back, whining "No, he MUST be there, he just called me!" Plus the times said men would decide they didn't want to talk to people. (They had a right to do that, the place attracted weird callers. It was just that they wouldn't necessarily tell us, they'd just keep not returning the calls.

Sorry I guess this isn't relevant. Just reminds me why I'm not eager to rush back into the working world.

*headdesk*

Wow, how irritating and unprofessional! Sheesh. Is there anyone there (another agent, perhaps) who (1) she'd listen to and (2) you're comfortable raising the issue with?

Ugh.

No advice, but much sympathy.